General Questions
1. Who we are Ellington West?
Ellington West is an online store offering a wide range of high-quality products, ensuring a seamless shopping experience with secure payments and reliable delivery.
2. How do I create an account?
You can create an account by clicking on the Sign Up button on the homepage and providing your details. An account allows you to track orders, save addresses, and receive exclusive offers.
3. Do I need an account to place an order?
No, you can check out as a guest. However, having an account makes it easier to track your orders and manage future purchases.
Orders & Payments
4. How do I place an order?
Browse our products, add items to your cart, proceed to checkout, and follow the payment instructions. You’ll receive a confirmation email once your order is placed.
5. What payment methods do you accept?
We accept all major credit/debit cards, PayPal, and other secure payment options displayed at checkout.
6. Can I modify or cancel my order after placing it?
Once an order is placed, modifications may not be possible. Please contact our support team immediately for assistance at support@ellingtonwest.co.uk
Shipping & Delivery
7. Do you offer international shipping?
Yes, we offer international shipping. Shipping costs and delivery times vary based on your location and will be calculated at checkout.
8. How long does delivery take?
Standard delivery within the UK takes 4 to 7 days. You will receive tracking details once your order is dispatched.
9. How can I track my order?
Once your order is shipped, you will receive a tracking link via email. You can also check your order status in your My Account section.
Returns & Refunds
10. What is your return policy?
We accept returns within 7 days of delivery. Items must be unused, in original packaging, and include proof of purchase. Visit our Returns & Refunds page for details.
11. How do I request a return?
Contact our support team with your order details, and we will guide you through the return process.
12. When will I receive my refund?
Refunds are processed within 7 business days after we receive and inspect the returned item. The amount will be credited to your original payment method.
Account & Customer Support
13. I forgot my password. How can I reset it?
Click on Forgot Password? on the login page, enter your email, and follow the instructions in the reset link sent to you.
14. How do I contact customer support?
You can reach us via email or phone. Visit our Contact Us page for details.